Creating Diamonds Under Pressure
Secret Shop (Local or Online)
We will uncover process flaws that may be negatively impacting your quality of business.
Service Description
Unveil the hidden areas of opportunity within your business operations with our Secret Shop service. Our team at BrittneyJ Consulting provides professional and discrete secret shopper services tailored to the local or online business. Gain valuable insights, identify areas for improvement, and enhance the customer experience. Please note: - During the consult, we will determine the details and touch points you would like me to focus on during the session. - Initial session price does not include cost of goods purchased. Session Price includes: Initial consult and detailed typed report with detailed session notes - For an additional fee, a follow up session can be scheduled if we identify need for process improvements, subpar customer service, productivity inefficiencies or issues with overall quality assurance.
Cancellation Policy
Appointment Cancellation Policy: Clients are requested to give 12 hours' notice for cancellations to allow time slot reallocation. A fee may apply for cancellations within 24 hours. Understanding unforeseen circumstances, clients can discuss issues. Cooperation with the policy ensures a smooth scheduling process for all. This Payment Agreement states terms for payments to Brittney J Consulting: Payment due within 48 hours of invoice receipt Accepted payment methods: Credit/Debit, Paypal and Invoice Unpaid invoices and remaining balances will result in cancelled service No Refunds Contact ConsultingBrittJ@gmail.com for payment concerns